Oriana Tours is committed to protecting the personal information of every person who interacts with our services. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have over your own information. By using our website or engaging with our services, you consent to the practices described below.

Information We Collect

When you make an inquiry, submit a booking, or communicate with us, we may collect the following:

• Full name and nationality
• Email address and phone number
• Passport details where required for hotel registrations, visa facilitation, or entry documentation
• Travel dates, destination preferences, and itinerary requirements
• Pickup and drop-off location details
• Emergency contact information
• Payment confirmation details (we do not store full card numbers)
• IP address and browsing behaviour collected through website cookies and analytics tools

How We Collect Your Information

We collect personal information through website inquiry and booking forms, direct email correspondence, phone and WhatsApp communication, newsletter signups, social media inquiries, and website cookies and analytics tools. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

How We Use Your Information

Your information is used to process and confirm bookings, communicate with you before and during your trip, arrange the services that form part of your itinerary, manage payments, send relevant travel updates, and improve our website and services. Where you have provided consent, we may also send occasional promotional communications. We will not use your data for any purpose you have not been informed of or consented to.

How We Store and Protect Your Data

Oriana Tours uses secure website hosting with SSL encryption, password-protected internal systems with restricted staff access, and secure cloud and email storage environments. Reasonable technical and administrative safeguards are maintained and reviewed on a regular basis. While we take strong precautions, no online system can be guaranteed to be entirely risk-free. In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

Sharing Your Information

Oriana Tours does not sell, rent, or trade your personal data. We share your information only where it is necessary to deliver the services you have booked, including with hotels and accommodation providers, transport companies and drivers, tour guides and activity operators, payment processors, and government or immigration authorities where legally required. All third parties with whom we share data are required to handle it responsibly and in accordance with applicable privacy standards.

Your Rights

You have the right to request a copy of the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where we are no longer legally required to retain it, and withdraw your consent to receive marketing communications at any time. To exercise any of these rights, please contact us by email or through the contact form on our website. We aim to respond within 7 to 14 business days and may need to verify your identity before processing the request.

Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or compliance obligations. Once data is no longer required, it is securely deleted or anonymised.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable legal requirements. The current version will always be available on our website.