We understand that travel plans can change, and we aim to handle every cancellation with fairness and clarity. All cancellation requests must be submitted in writing to our reservations team, and the cancellation takes effect from the date we receive your written notification.

Cancellation Timeline

• 30 days or more before the travel date: Full refund, less any non-recoverable third-party costs such as airline booking fees or non-refundable accommodation deposits.
• 15 to 29 days before the travel date: 50% refund of the total booking value, after deduction of non-refundable third-party costs.
• 7 to 14 days before the travel date: 25% refund of the total booking value, after deduction of non-refundable third-party costs.
• Less than 7 days before the travel date: No refund. All payments are forfeited due to committed supplier obligations.

Non-Refundable Items

Regardless of the cancellation timeline, the following are non-refundable once confirmed:

• Visa processing fees and related service charges
• Payment gateway and bank transfer fees
• Airline tickets and flight-related bookings
• Third-party reservations made on a non-refundable basis, including certain hotels, event tickets, and train bookings
• Deposits paid to confirm tour packages or accommodation

No Refund Circumstances

Oriana Tours will not issue a refund in the following circumstances:

• No-shows and late arrivals that result in missed services
• Voluntary early departure from a tour or package
• Unused services, accommodation, meals, or transfers included in a confirmed itinerary
• Cancellations caused by force majeure events beyond our control, including but not limited to natural disasters, political unrest, pandemics, airline disruptions, government-imposed travel restrictions, and severe weather

Where force majeure applies, Oriana Tours will make every reasonable effort to offer alternative arrangements or a credit note for future use.

Rescheduling and Credit Options

We understand that sometimes a postponement works better than a cancellation. Subject to availability and supplier approval, bookings may be rescheduled to a future date. Rescheduling requests should be made at least 14 days prior to the original travel date. Where applicable, credit vouchers will be issued in lieu of a cash refund and will remain valid for 12 months from the original travel date. Any difference in price due to seasonal rate changes or supplier cost increases will be communicated and applied at the time of rescheduling.

Approved refunds are processed within 7 to 14 business days, depending on the original payment method and banking channel used.

We strongly recommend that all travellers obtain comprehensive travel insurance before departure to cover circumstances outside the scope of this policy.